Delivery & Returns

DELIVERY & RETURNS

1. Delivery
Our jewellery is supplied direct from stock, delivery by first class Royal Mail recorded delivery and requires a signature at destination.

Orders shipped by Special Delivery (Over £60) will require the addressee to sign.
All of our jewellery** is individually presented in gift boxes and securely packaged. (**Excluding Reduced price stock)

2. UK Postage and Packaging Costs

Orders less than £15.00 in value		£0.95
Orders over £15.00		Delivery free of charge
EUROPE Postage and Packing Costs
Orders less than £20.00 in value		£2.95
Orders over £20.00		Delivery free of charge
REST OF WORLD Postage and Packing Costs
Orders less than £30.00 in value		£3.95
Orders over £30.00		Delivery free of charge

We make every effort to deliver orders as soon as possible. We endeavour to despatch all orders within 1-2 working days once full payment has been received and cleared. If the item is not in stock, we shall email you with the option to cancel your order if you would rather not to wait.

Once your order has been despatched, we will inform you of the identifier recorded delivery number that can be checked at www.royalmail.co.uk in order to track your order through the Royal Mail postal system, so you can be certain it is in transit.

3. Return Policy
If the product arrives damaged, damaged in transit, or if you are not completely satisfied with your purchase from AJ Fashion jewellery(AJFJ), you can return the goods within 7 days of receipt of goods for either an exchange or refund.

We only refund money paid for the products that are returned to us in its original and unused condition accompanied with the original box.

We are unable to accept any returns on pierced earrings for hygiene reasons other than defective or damaged items.

Please note all refunds will be for the full price paid for the product, but not for the costs of postage. A refund will be made to your credit card account or a cheque refund if payment was received by cheque.

If full order is returned for refund, only standard postage will be refunded.  If enhanced delivery is selected by customer - this will not be refunded.

Please follow the return procedure as below:

 1. All returns must have a valid Return Merchandise Authorization Number (RMA#). All return items must be received within 10 days of the RMA issued date. 

2. E-mail us at sales@ajfashionjewellery.co.uk to obtain a RMA#. Please state the reason of return, order reference number, product code and contact name, telephone number and address. 

3. Returns will take approximately 10 business days for your return to be processed after AJFJ received your items. 

4. Items must be in original packaging, in all original boxes, packing materials.

5. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a "proof of delivery". AJFJ will not be liable for items lost or damaged in transit. 

6. All shipping back to AJFJ is paid for by the customer. Please ensure that your RMA# clearly marked on the outside of the package not on the items original box.